26+ Years of Business technology, automation, and operational IT support for Northeast Ohio businesses.
Operational IT Support

Practical IT support for businesses that need dependable systems.

SBS provides practical IT help, system reviews, vendor coordination, backup planning, troubleshooting, and technology guidance for businesses that need more than a generic help desk.

What this helps with

  • Operational IT troubleshooting
  • Vendor coordination
  • System and backup reviews
  • Email, DNS, and website coordination
  • Software and workflow support
  • Technology planning and cleanup

IT support with a business operations mindset

SBS helps businesses keep systems reliable, reduce recurring issues, coordinate vendors, and make better technology decisions.

System Reviews

Review workstations, users, backups, email, domains, vendors, websites, software tools, and operational risks.

Vendor Coordination

Help communicate with internet providers, email providers, hosting companies, phone providers, and software vendors.

Operational Troubleshooting

Diagnose recurring technology problems that interrupt work, waste staff time, or create business risk.

IT support pricing and packages

Choose a one-time review, hourly support, monthly support, or urgent response depending on what your business needs.

Technology Analysis Report

$500 / fixed project
  • Systems and risk review
  • Backup and continuity review
  • Vendor and support review
  • Workflow and software review
  • Written recommendations
Request Analysis

Hourly IT Consulting

$85 / hour
  • IT troubleshooting
  • Vendor coordination
  • System cleanup
  • Software support
  • Remote or onsite assistance
Schedule Support

Operational IT Support

$100 / hour
  • Ongoing practical IT support
  • Quarterly system review
  • Backup and vendor oversight
  • Priority scheduling
  • Support for growing businesses
Discuss Monthly Support

Quarterly Technology Review

$250+ / quarter
  • Review systems and vendors
  • Check backup and risk areas
  • Identify cleanup items
  • Review upcoming technology needs
  • Recommended action list
Plan Review

Emergency / After-Hours Support

$125 / hour
  • Urgent outages
  • Email, DNS, website, or app issues
  • Priority troubleshooting
  • Vendor escalation
  • Subject to availability
Request Help

Project Support

Custom
  • Office moves
  • Software rollouts
  • System upgrades
  • Backup projects
  • Infrastructure planning
Request Quote

Pricing is intended for business clients. Final pricing may vary based on complexity, urgency, number of users, onsite needs, systems involved, software requirements, data conversion, and support expectations.

Start with a practical technology review.

The $500 Technology Analysis Report is a good first step if you are not sure where to begin.

Contact SBS